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HomeBrewWest Opens Massive New Store In Galway 5 years 5 months ago #1

Many thanks to all of you who have supported us over the years and allowed us to quickly become the biggest and most successful homebrewing company in Ireland.

We starter out on this forum, and it was key to our success. Thanks guys.

We've just bought our own massive shop / warehouse in Galway city and finally completed the move today. Map and directions on the website. To those of you who suffered the chaos of our old shop . . . we can't thank you enough. The new shop will be a completely different experience. Since we own it, we can do all sorts of amazing things. Basics include vertical chillers for retail display of hops, yeasts etc (we store non display at 5 oC). Its gonna be soooo fun . . . a massive retail display area, one of the biggest in Europe. You will finally be able to browse and see nearly all of our 3500 products.

To celebrate the move, we are doing many wholesale specials throughout March for both retail customers and consumers. Here is a hint of things to come . . .

First up: the Australian Blends 7 day wine kits at new discounted prices until the end of March . . . now approx a Euro per bottle, by far the best wine kit prices ever seen in Ireland (UK prices are way higher). These kits really have taken Ireland by storm, and are by far the best sellers here. Customers rave about the Pinot Grigio and also the Chardonnay: amazing for 7 day kits. And the reds aren't bad either!

Second up: the Craft Range Bottle Trees. Don't confuse these with cheap drainers: this one screws together for extra strength and stability. Kinda important when you have 88 bottles hanging on it!

Third up: . . . well a whole range of stuff. During the move, we came across hundreds of products that were never put on the web site and thousands of items we somehow missed. These will all be going up on the site over the coming weeks at prices designed to move them on. It will be a new section . . . probably called something like "warehouse move" so keep an eye out.

Finally the move has been a bit disruptive for customers over the last couple of days, and some orders have been delayed. We are doing our very best to catch up and will be working all weekend. For those orders that don't ship in time for weekend brewing, we'd like to offer the small compensation of a 10 euro voucher (valid until end of the month).

So if you have ordered before 5 PM tomorrow (Thursday), and don't receive your order on Friday, we will email you a 10 euro voucher code.

Thanks again for all your support, we wouldn't be here without you.

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HomeBrewWest Opens Massive New Store In Galway 5 years 5 months ago #2

Congrats guys, look forward to dropping into the new setup. I've always enjoyed the shopping trips to the old "chaos" when passing. Ye've always provided a few tips from whoever was on the till! Keep it up.

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HomeBrewWest Opens Massive New Store In Galway 5 years 4 months ago #3

I made my order on 2nd March, and still haven't received my order yet <!-- s:( --><img src="{SMILIES_PATH}/icon_sad.gif" alt=":(" title="Sad" /><!-- s:( -->

Any chance you can check out what's happening with it? I got an email Tuesday to say it would definitely be here by Thursday, but my order is still pending and it's difficult to get a response to my question over email.

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HomeBrewWest Opens Massive New Store In Galway 5 years 4 months ago #4

Some orders have been delayed, and we are sending 10 euro vouchers every weekend to customers who haven't received their orders by the weekend.

Its a combination of factors, mostly because our key grain guy is out sick for a week and another member of staff is on half time for a few days.

We have completed the move, but we haven't got everything unpacked yet so its still hard to find some items. We hope to have all this fixed early next week. The good news is that the new store is about twice the size of the old one, and we expect to be able to ship orders much quicker as soon as we have shelving etc. sorted.

In the meantime, apologies if your order has been delayed.

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HomeBrewWest Opens Massive New Store In Galway 5 years 4 months ago #5

Congratulations <!-- s:) --><img src="{SMILIES_PATH}/icon_smile.gif" alt=":)" title="Smile" /><!-- s:) -->

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HomeBrewWest Opens Massive New Store In Galway 5 years 4 months ago #6

Some orders have been delayed, and we are sending 10 euro vouchers every weekend to customers who haven't received their orders by the weekend.

Its a combination of factors, mostly because our key grain guy is out sick for a week and another member of staff is on half time for a few days.

We have completed the move, but we haven't got everything unpacked yet so its still hard to find some items. We hope to have all this fixed early next week. The good news is that the new store is about twice the size of the old one, and we expect to be able to ship orders much quicker as soon as we have shelving etc. sorted.

In the meantime, apologies if your order has been delayed.[/quote:2vl2j892]


Do you know when mine should be shipped? It's been 2 weekends now, The really annoying thing is that the one email I did get a response to told me I would definitely have my order by last Thursday. I even stayed home from work to get the delivery, but see it hasn't been shipped yet, and have had no contact from you over email since. (No vouchers either).

Lying to then ignoring customers is generally not a good business model.

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